ICIMS is seeking a Manager, Technical Support to lead a team focused on delivering timely, high-quality customer issue resolution. You will oversee daily operations, escalations, and continuous improvement, driving service excellence and customer satisfaction.
The role emphasizes collaboration with Product and Engineering, leveraging CRM automations, and maintaining high support standards in a fully remote environment. A Bachelor's degree and SaaS experience are preferred.
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📌 Technical Support Manager - Remote Leadership & Excellence (Heroica Puebla de Zaragoza)
🏢 iCIMS
📍 Heroica Puebla de Zaragoza
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