EPAM Systems, Inc. is seeking a Support Specialist to provide responsive end-user assistance and serve as the single point of contact for user requests across multiple applications and systems.
You will analyze incidents, resolve or escalate tickets using ITIL-aligned practices, and help improve support documentation. You will register and classify tickets, perform initial triage, handle alerts, emails, and phone calls, monitor health checks, and update the knowledge base with new resolutions
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📌 End-User Support & Incident Specialist (Hybrid) (Guadalajara)
🏢 Epam Systems
📍 Guadalajara
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