TCS is seeking a ServiceNow ITSM Developer whodesigns, develops, customizes, and maintains applications on the ServiceNow platform to automate and improve IT and business processes.

The ServiceNow ITSM Developer will be responsible for developing and supporting ServiceNow ITSM solutions, Service Catalogs, workflow automation, and integrations. The role requires collaboration with business and IT teams to improve service management processes, automate operations, and ensure efficient and scalable platform performance.

Key Responsibilities:

- Develop, configure, and customize ServiceNow ITSM modules including Incident, Request, Problem, Change, and Knowledge Management.
- Design and implement Service Catalog solutions such as Catalog Items, Record Producers, Order Guides, approval workflows, and catalog automation.
- Build and maintain workflows and process automation using Flow Designer, Integration Hub, Workflow Editor, and Approval Policies.
- Develop and support integrations with internal and third-party applications using REST APIs, SOAP Web Services, MID Server, and Integration Hub Spokes.
- Create and maintain Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, notifications, SLAs,



and task automation to enhance platform functionality.
- Participate in Agile development activities, perform code reviews, troubleshoot platform issues, support deployments, and ensure adherence to ServiceNow best practices.

Required Skills & Qualifications

- Bachelor's degree in computer science, Information Technology, or a related field.
- 3+ years of hands-on ServiceNow development experience.
- Strong communication skills in English.
- Availability for full-time employment
- Major Medical Insurance.
- Life Insurance.
- Grocery Vouchers.
- Christmas Bonus.
- Vacation days according to Mexican labor law.
- Profit Sharing (PTU).

Other Considerations:

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives us to provide equal opportunities to all candidates who meet our required knowledge and competency needs—regardless of socio-economic background, race, color, national origin, religion, sex, gender identity, age, marital status, disability, sexual orientation, or any other characteristic.

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📌 ServiceNow ITSM Developer (Centro)
🏢 Tata Consultancy Services
📍 Centro