Udemy is seeking a Senior Customer Experience Analyst to resolve complex escalations and drive projects across content/wiki management, operational readiness, and data analysis. You’ll collaborate with Customer Success, Product/Engineering, Tax, Revenue Operations, Legal, and more.
This role balances frontline escalation work with program ownership, offering growth through mentoring and exposure to organization-wide initiatives.
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📌 Senior CX Analyst: Escalations, Data Insights & Ops Leader (San Pedro Tlaquepaque)
🏢 BEDI Partnerships
📍 San Pedro Tlaquepaque
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