Salary: $19,500 MXN + benefits above the law

Annual performance bonus + relocation support may be available

We’re looking for a Contact Center Specialist to be the first point of contact for patients and healthcare consumers, delivering excellent service through inbound and outbound calls.

What you’ll do:

- Handle high-volume inbound calls professionally
- Schedule, reschedule, and cancel patient appointments
- Verify patient and insurance information
- Document interactions in CRM/EHR systems
- Resolve customer concerns and coordinate with healthcare teams
- Maintain patient confidentiality and follow privacy/HIPAA standards
- Meet quality, productivity, attendance, and service-level goals

What we’re looking for:

- Customer service, contact center, healthcare, or patient access experience preferred
- Excellent communication and problem-solving skills
- Ability to multitask across multiple computer applications
- Healthcare systems experience, such as Epic , is a plus

Seniority level

- Mid-Senior level

Employment type

- Full-time

Industries

- Telephone Call Centers

Guadalajara, Mexico Metropolitan Area

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📌 Asesor Telefónico Campaña Gnp/ Lunes A Viernes / Con Y Sin Experiencia (Xico)
🏢 Centro De Atraccio´N De Talento
📍 Xico