Involves completing detailed analysis of complex data, systems or ideas and providing reports and recommendations. May also involve day-to-day data management in company software applications.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Provides the Employee Solutions Contact Center with daily operational support including systems issues, reporting and analysis, training, communication, and call and case monitoring.
- Identify and execute process improvement efforts and provide support to larger Contact Center expansion projects with little supervision to ensure productivity improvements through the measurement and analysis of operations.
- Perform other duties as assigned.
Minimum Education
- Bachelor's degree/equivalent in business, accounting, finance or related field.
Minimum Experience
- Two (2) years experience in project management,
analysis and reporting, financial planning, business consulting, process improvement or operational analysis required.
Pursuant to Policy 4-15 (Career Opportunity) of the LAC People Manual: "An employee's failure to provide complete information that clearly demonstrates whether they meet the required qualifications for the advertised position may result in them not being considered."