About Carrier Carrier Global Corporation, a general leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety, and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality, and transportation, we improve lives, empower critical industries, and ensure the safe transport of food, life-saving medicines, and more.
About the role As a Digital Factory Support Analyst , you will play a key role in ensuring the stability and performance of CMES applications across manufacturing sites. You will act as the first point of contact for factory users, supporting incident resolution and driving continuous improvement through effective documentation and knowledge management.
This role has a direct impact on manufacturing operations by minimizing disruptions, enhancing system usability, and enabling standardized support practices across sites.
Key Responsibilities As a Digital Factory Support Analyst , you'll be responsible for:
Providing Level 1 and Level 2 support for CMES-related incidents across manufacturing sites
Logging, tracking, and prioritizing incidents while performing initial troubleshooting and root cause analysis
Monitoring system performance and proactively identifying risks that may impact production continuity
Creating and maintaining documentation such as user guides, troubleshooting playbooks, and knowledge base articles
Supporting factory users through training, onboarding, and functional guidance
Driving continuous improvement by analyzing incident trends and enhancing system usability
Supporting access governance processes, including user access reviews and audit requirements




Contributing to disaster recovery planning, validation, and system resilience activities
Requirements We are looking for analytical, detail-oriented professionals with a strong customer focus and a passion for operational excellence. If this is you, get in touch.
As a minimum you must have: Bachelor's degree in Information Technology, Computer Science, or a related field
Proven analytical and problem-solving skills
Experience in technical documentation and process standardization
Strong written and spoken English communication skills
Experience with ticket management systems and incident tracking tools
Proficiency in Microsoft tools such as SharePoint, Word, and Visio
Although not necessary, it would be nice if you have: Understanding of MES systems and manufacturing processes
Experience with ITIL frameworks and best practices
Exposure to system monitoring, automation, or production environments
Benefits We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees' health, security, and success.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.
Carrier is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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📌 Digital Factory Support Analyst - CMES (Ciudad de México)
🏢 Carrier Global
📍 Ciudad de México