We are hiring a Bilingual Immigration Intake Specialist to support the front-line communication of a U.S.-based immigration law firm. This is a remote position idóneo for someone with call center or client service experience, who also has a solid understanding of U.S. immigration law, especially humanitarian relief cases.

What You’ll Do:

- Answer incoming calls, messages, and online inquiries from potential and existing clients.

- Ask basic screening questions to understand the nature of the client’s immigration issue.

- Identify if the case relates to family petitions, VAWA, Visa T, Visa U, or deportation defense, and route appropriately.

- Accurately document all conversations and client data in CRM.

- Support clients with scheduling, follow-ups, and sending information requested by the legal team.

- Communicate clearly and with empathy, especially with clients going through sensitive or urgent situations.





- Work closely with the legal team to ensure smooth handoff and tracking of leads.

Requirements:

- 1+ year of experience working at an immigration law firm or in a related legal support role.

- Must be familiar with humanitarian immigration relief: VAWA, Visa T, Visa U, family-based petitions, and deportation defense.

- Fluent in Spanish and English, both written and spoken.

- At least 1 year of experience using MyCase (or similar legal case management software).

- Strong communication skills, detail-oriented, and able to work independently in a remote setting.

- Comfortable handling high call volume and organizing follow-up steps.

Nice to Have (but not required):

- Previous experience in a call center or virtual receptionist role for a law firm.

Job Type: Contract

Work Location: Remote

📌 Immigration Intake Specialist (México)
🏢 Laura Leon Law
📍 México