Annual performance bonus + relocation support may be available
We’re looking for a Contact Center Specialist to be the first point of contact for patients and healthcare consumers, delivering excellent service through inbound and outbound calls.
What you’ll do:
Handle high-volume inbound calls professionally
Schedule, reschedule, and cancel patient appointments
Verify patient and insurance information
Document interactions in CRM/EHR systems
Resolve customer concerns and coordinate with healthcare teams
Maintain patient confidentiality and follow privacy/HIPAA standards
Meet quality, productivity, attendance, and service-level goals
What we’re looking for:
Customer service, contact center, healthcare, or patient access experience preferred
Excellent communication and problem-solving skills
Ability to multitask across multiple computer applications
Healthcare systems experience, such as Epic , is a plus
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Telephone Call Centers
Guadalajara, Mexico Metropolitan Area
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📌 Asesor Telefónico Campaña Gnp/ Lunes A Viernes / Con Y Sin Experiencia (Xico)
🏢 Centro De Atraccio´N De Talento
📍 Xico
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