Guiding Intended Parents through the most life-changing weeks of their journey

This Role Is Not for Everyone. That's the Point.

Late pregnancy through delivery, discharge, and legal exit is the most emotionally charged stretch of the entire surrogacy journey — and it's also the most logistically demanding. Hospitals, pediatricians, embassies, equipment, documentation, and a family who just wants to hold their baby and go home. Someone has to hold every thread of that together, calmly, while still making the family feel like the only one in the room.

If you're the kind of person who can coordinate a hospital discharge and comfort a nervous new parent in the same conversation, who tracks a dozen moving parts without ever making it feel like a checklist to the people involved — keep reading.

What You'll Actually Be Doing....

This role comes down to being the steady, present point of contact for Intended Parents from late pregnancy through to program exit. In practice, that means:

Being their person. You'll act as the primary point of contact for Intended Parents from late pregnancy through delivery, post-birth, and program exit, making sure they feel welcomed, informed, supported, and confident throughout their stay in Mexico.

Providing real support, not just updates. You'll offer personalised guidance and genuine emotional support as families prepare for their baby's arrival, with regular, proactive communication on timelines and next steps.

Coordinating the birth itself. You'll handle all delivery-related logistics and preparations, support the setup of newborn essentials included in membership benefits, and coordinate transportation according to each family's entitlements and needs.

Working the medical side. You'll work closely with hospitals, physicians, pediatricians, and medical providers to ensure a smooth birth and post-birth experience — assisting with admission planning, delivery coordination, and discharge, and tracking pediatric appointments, newborn evaluations, screenings, and vaccinations.

Keeping every team aligned.



You'll collaborate closely with Legal, Medical, Operations, Surrogacy, and Administrative teams so each case progresses seamlessly, with nothing falling between departments.

Managing the exit process. You'll support birth registration, coordinate embassy appointments, documentation, translations, and notarisations, and track post-birth milestones so families can complete their exit within the expected timeline.

Being their guide to Mexico. You'll serve as a cultural liaison, helping families navigate local resources, accommodation, transportation, emergency contacts, and essential services — and be available on-site during key milestones like delivery, discharge, and critical appointments.

Managing the equipment that makes their stay work. You'll coordinate the allocation, delivery, tracking, and retrieval of loaned equipment — cribs, strollers, car seats, breast pumps, monitors — keeping accurate inventory and being the go-to for any equipment issue.

Building community while they wait. You'll coordinate engagement activities, support groups, educational sessions, and social events for Intended Parents during their post-birth stay, and look for ways to make that waiting period genuinely good, not just bearable.

Closing the loop. You'll maintain accurate case notes and records, provide regular status updates, gather feedback throughout the journey, and conduct final satisfaction follow-ups when the program is complete.

Who Thrives Here

- You can hold a logistics-heavy caseload and a nervous new parent's hand at the same time, without either one suffering.
- You spot a delay or risk before it becomes a crisis,



and you escalate it the right way, to the right people.
- You bring warmth to every interaction, even the purely administrative ones.
- You're as comfortable in a hospital corridor as you are in front of a spreadsheet of equipment inventory.
- You genuinely want a family's final weeks in Mexico to feel cared for, not just processed.

About You

- Experience in a coordination, case management, or high-touch client-facing role, ideally in healthcare, hospitality, or another emotionally sensitive environment.
- Strong organisational skills, with the ability to manage multiple cases and moving parts simultaneously without losing accuracy.
- Comfortable liaising with medical providers, legal teams, and government processes such as embassy appointments and documentation.
- Excellent communication skills, with genuine warmth and cultural sensitivity.
- High level of professionalism, empathy, and confidentiality when handling sensitive family situations.
- Available for on-site support during key milestones, including births and hospital discharges, as needed.

Why This Role You'll be present for the moment families have been working toward for months — the birth of their child — and you'll be the person who makes sure everything around that moment goes smoothly. It's a role where logistics and genuine human care aren't separate skills; they're the same job, every single day.

If you're the person who makes the hardest, happiest weeks of someone's life feel taken care of, we want to hear from you.

Job Types: Full-time, Permanent

Pay: $23,000.00 - $25,000.00 per month

Application Question(s)

- Have you worked in a role requiring coordination across medical providers, legal processes, or government/embassy documentation?
- Are you able to be on-site in Mexico City and available at short notice, including outside standard hours, for hospital admissions and deliveries?

Language:
- English and Spanish fluently (Preferred)

Work Location: In person

📌 Intended Parent Coordinator - Delivery & Birth (Anzures)
🏢 My Surrogacy Journey
📍 Anzures