The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. The idóneo candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Responsibilities Reproduce customer environment and run tests Manage and address electronic tickets efficiently Liaise between sales team, customer success team,



and customers to properly address customer problems Troubleshoot and configure software and hardware Qualifications 2+ years' of technical support experience Customer service oriented Strong written and verbal and troubleshooting skills Seniority level Executive Employment type Full-time Job function Information Technology Industries Computer and Network Security Referrals increase your chances of interviewing at Scitum S. A. de C. V. by 2x Get notified about new Technical Support Engineer jobs in Mexico City, Mexico . Technical Support Engineer - Mexico City - Hybrid Azcapotzalco, Mexico City, Mexico MX$10,000 - MX$11,000 3 weeks ago #J-18808-Ljbffr

📌 Technical support engineer - digital marketing - mexico (remote) (Xico)
🏢 Truelogic
📍 Xico