Ensure smooth day -to -day operations, maintain high levels of service quality, and implement strategies to meet performance targets. The idóneo candidate will excel in coaching, problem -solving, and improving overall team productivity, while ensuring that customer inquiries are addressed effectively and efficiently.

- Monitor agent performance and provide weekly documented coaching sessions.
- Work on weekly payroll to ensure agents are paid correctly (Tress / Excel / Outlook).
- Generate weekly agent bonuses based on their performance (Excel / Outlook).
- Schedule agent time off in a way that avoids negative impact to KPIs.
- Ensure that all calls and interactions meet the company’s quality standards. Conduct call monitoring, provide constructive feedback, and take corrective actions as needed.
- Conduct regular audits of systems and files to ensure accuracy and compliance.
- Prepare and present performance reports, documenting team achievements and areas for improvement. Communicate performance updates to management regularly.




- Collaborate with management to develop and implement best practices, new processes, and policies aimed at improving customer experience and team efficiency.
- Foster a positive and motivated work environment by recognizing achievements, providing incentives, and encouraging teamwork. Manage conflict effectively and maintain high morale within the team.

Requirements - Education Level: High School - Intermediate English Level - Computer knowledge: Microsoft Office (Excel, Word, PowerPoint, Outlook, and Teams) - MÃnimum 6 months in call center industry.

Benefits - Competitive weekly salary - Excellent location (Zona RÃo, Tijuana) - Legal benefits - Christmas bonus - Savings fund - Profit sharing (PTU) - Vacation days - Vacation premium - Extra paid days off - Private medical insurance and preventative care - Friendly work environment - Financing and discounts at local restaurants and coffee shops - Growth opportunities

📌 Jr. Supervisor Customer Service (Chihuahua)
🏢 Confie TA Admin
📍 Chihuahua