About the Role We are seeking a Warranty Specialist to provide high-quality technical and customer-focused warranty support, ensuring customer satisfaction through effective analysis, resolution, and prevention of warranty claims. This role will lead complex field service activities, coordinate cross-functional solutions, and drive continuous improvement initiatives. Key ResponsibilitiesWarranty Claim Management - Review and validate warranty claims to determine eligibility.

- Define required replacement parts and process warranty orders.
- Coordinate and ensure timely delivery and receipt of warranty parts at customer sites.

Field Service

Coordination - Plan, organize, and coordinate field service activities.

- Define project scope, resources, tools, and timelines.
- Ensure compliance with safety procedures and site requirements.
- Oversee service execution with customers and service teams.
- Prepare service reports and obtain customer acceptance upon completion.

Warranty Data

Management - Register and maintain warranty cases within the system.

- Ensure complete and accurate documentation of all claims.
- Generate reports, metrics, and performance indicators.

Corrective





Actions & Continuous Improvement - Initiate and support corrective actions in collaboration with the Quality team.

- Follow up on root cause investigations and implemented solutions.
- Verify the effectiveness of corrective actions to prevent recurrence. Training & Knowledge Sharing - Train and onboard new employees on warranty processes.
- Support the development of technical knowledge within the team. Administrative & Leadership Responsibilities - Plan and prioritize ongoing warranty and service cases.
- Present warranty cases and updates to cross-functional stakeholders.
- Monitor KPIs and department performance.
- Coordinate team activities and support continuous improvement projects.

What We're Looking For - Strong customer service orientation.

- Excellent analytical and problem-solving skills.
- Experience managing warranty claims and field service activities.
- Ability to work cross-functionally with engineering, quality, operations, and customers.
- Strong communication, organization, and leadership skills.

📌 Warranty Especialist (Chihuahua)
🏢 Guntner de Mexico
📍 Chihuahua