We are looking for a Senior Application Support Engineer with strong experience providing L3 and BAU support for production web applications.This is an application support-focused position rather than a traditional software development role. The adecuado candidate is highly skilled in troubleshooting complex production issues, working with SQL Server, analyzing application behavior, performing root cause analysis, and debugging .NET/C# applications when required.You will collaborate with US-based development, infrastructure, and business teams, so advanced English and availability to overlap with US working hours are required.What You'll Do- Provide L3 and BAU production support for web-based applications.- Own complex incidents and application issues through resolution.- Troubleshoot application errors, bugs, performance issues, and production incidents.- Perform root cause analysis (RCA) and implement preventive solutions for recurring issues.- Work extensively with Microsoft SQL Server to investigate and resolve application and data-related problems.- Analyze and troubleshoot stored procedures, functions, triggers, views, and queries.- Debug existing applications built with C#, ASP.NET, .NET Framework and .NET Core.- Implement or collaborate on bug fixes when necessary.- Support and troubleshoot SSRS reports and SQL-based reporting processes.- Monitor application performance and identify optimization opportunities.- Collaborate with development and infrastructure teams on complex technical incidents.- Participate in application updates, patches, testing,



and deployments.- Document troubleshooting procedures, solutions, SOPs, and application support processes.- Communicate incident status and resolutions effectively to technical and business stakeholders.Requisitos- 4–8 years of professional IT experience.- Strong hands-on experience in L3 Application Support / Production Support / BAU Support.- Proven experience supporting web-based applications in production environments.- Advanced knowledge of Microsoft SQL Server and SQL querying.- Hands-on experience troubleshooting and optimizing:- Stored Procedures- Functions- Triggers- Views- Complex SQL queries- Strong experience with SSRS (SQL Server Reporting Services).- Experience troubleshooting/debugging applications using:- C#- ASP.NET- .NET Framework 4.0+- .NET / .NET Core- JavaScript- jQuery- Ability to analyze existing application code and perform or support debugging and bug fixes.- Experience with source control tools such as Git/GitHub.- Strong troubleshooting, analytical, and root cause analysis skills.- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.- Advanced English (B2+/C1) – ability to communicate effectively with US-based technical and business teams.- Availability to overlap with US working hours.Nice to Have- Experience with Power BI.- Experience with Sigma Computing.- Experience supporting applications hosted in Microsoft Azure.- Knowledge of ITIL frameworks and application support best practices.- Experience with application monitoring and performance optimization.

📌 Senior Application Support Engineer/ .NET / SQL (Chihuahua)
🏢 Softgic
📍 Chihuahua