We’re Hiring: Customer Care Executive

Location: On-Site, site in downtown Monterrey, at Centro Cuauhtémoc.

Schedule: Monday – Friday | 7:00 AM-4:00PM (DST may cause the schedule to vary)

Salary & Benefits:

Monthly Salary: Base salary ranges between $15,000.00MXN and $16,500.00MXN before taxes + $1,069.00MXN in food vouchers + $220.00MXN company bonus + law and above the law benefits (minor medical plan, nutritional & psychological program once a month) (base salary final offer is provided after the first round of interviews)

About the Role

- Provide full customer support regarding any concern or request
- Probing to understand the root cause of the dissatisfaction to provide a tailored solution
- Remaining calm and patient with irate or emotional customers, turning negative experiences into positive ones
- Converting detractors into promoters





Requirements

- Advanced English Skills/B2+
- High School Diploma
- 0 months - 1 year of call center experience, customer service experience is a huge plus
- Computer & Typing Skills
- Extraordinary communication skills, both written and oral, active listener. No fear on the phone and excellent written communication for crafting strategic outreach.

Join Us

If you’re a customer service professional who thrives in a fast paced environment and enjoys helping others, we’d love to hear from you.

#Opportunity #HexawareTechnologies #CustomerService #PeopleSkills #ApplyNow #Journey #Growth #SupportAgent #JoinUs

#J-18808-Ljbffr

📌 NEW! Customer Care Executive (Monterrey)
🏢 Hexaware Technologies
📍 Monterrey