Goods & Services is a product design and engineering company.
We solve mission-critical challenges for some of the world's largest enterprises, with deep expertise in highly regulated industries- including life sciences and financial services . Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size.
Headquartered in the United States , we operate regional development centers in Mexico and the United Kingdom . This integral footprint- anchored by our nearshore model-enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.
About the job
Goods & Services is looking for a Senior Technical Writer who will own, design, and execute comprehensive documentation strategies for our Mobile & Cloud platform programs, ensuring compliance with internal and regulatory standards. The work you produce will be used by external partners and internal technical and regulatory teams.
What you'll do:
- Collaborate with software engineers and product managers to document REST APIs, SDK workflows, and cloud-based architecture.
- Maintain and organize internal technical knowledge bases using Polarion.
What you'll need:
- 4+ years technical writing experience, preferably developing highly-technical user documentation for advanced engineering customers.
- Experience developing API and SDK documentation for the iOS and Android platforms.
- Hands on experience with Polarion.
- BA/BS in Technical Communications, Computer Science, Engineering, or related field.
- Excellent written English skills.
- Excellent verbal interpersonal skills.
- Eagerness and aptitude to learn new technologies quickly.
- Ability to contribute broadly to documentation structure and design.
- Comfort with a changing, dynamic software development environment.
- Able to handle high workload, multiple responsibilities, and tight deadlines.
- Motivation to succeed while working independently.
Nice to have:
- Familiarity with content creation on Confluence or similar systems; experience with Arena.
- Exposure / experience to AI tools to assist with documentation creation.