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IT Talent Acquisition @ Tential Solutions

Location: Santa Fe, Mexico City (100% on-site)

Tential is seeking an Access Specialist Level II to support identity and access operations within a large-scale enterprise environment. In addition to day-to-day provisioning and access-request management, this role contributes to process documentation and improvement initiatives and is expected to work independently when resolving access-related issues.

Responsibilities

- Provision user accounts during onboarding, including role-based access and secure credential management.
- Process user offboarding and remove access in accordance with established procedures.
- Manage approval requests, password resets, and day-to-day access requests.
- Apply the principle of least privilege when granting or modifying access.
- Create and update process documentation as issues, exceptions, or process changes are identified.
- Assist with access-management process improvement initiatives.
- Provide timely solutions to unique or non-standard access-related issues.
- Collaborate with team members to support users across multiple time zones.
- Participate in weekend on-call rotation as required.





Required Qualifications

- 3-5 years of professional experience in IT support, service desk, identity/access support, or a related environment.
- Strong working understanding of Active Directory and Okta environments.
- Hands-on experience with PowerShell.
- Experience using systems such as ServiceNow and Jira to manage requests, projects, or work items.
- Knowledge of server and PC workstation hardware, software, and security fundamentals.
- Experience with Windows and macOS, including application provisioning and troubleshooting.
- Strong organizational, problem-solving, written, and verbal communication skills.
- Ability to work effectively both independently and as part of a team in a fast-paced environment.
- Ability to adapt quickly to new technologies and changing processes.

Preferred Qualifications

- Bachelor's degree in Computer Science or a related field, MCSE certification, or equivalent professional experience.
- Familiarity with game-development processes, consoles, or related terminology.

Seniority level

- Associate

Employment type

- Full-time

Industries

- IT Services and IT Consulting

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📌 Analista De Datos E Indicadores Operativos (Xico)
🏢 CS SERVICIOS OPERATIVOS
📍 Xico