Zendesk, Inc. is seeking an Associate Solutions Architect to support CX ARR initiatives from a remote position anchored in Mexico City, MX.
You will partner with sales teams to map customer needs to scalable CX solutions, leveraging CX platform, AI capabilities, and integrations while ensuring secure, practical implementations. The role emphasizes clear communication, technical fluency with SaaS products, RESTful APIs, and the ability to translate business goals into compelling solution stories.