Involves completing detailed analysis of complex data, systems or ideas and providing reports and recommendations. May also involve day-to-day data management in company software applications.

PRINCIPLE DUTIES AND RESPONSIBILITIES

- Provides the Employee Solutions Contact Center with daily operational support including systems issues, reporting and analysis, training, communication, and call and case monitoring.
- Identify and execute process improvement efforts and provide support to larger Contact Center expansion projects with little supervision to ensure productivity improvements through the measurement and analysis of operations.
- Perform other duties as assigned.

Minimum Education

- Bachelor’s degree/equivalent in business, accounting, finance or related field.

Minimum Experience

- Two (2) years experience in project management, analysis and reporting, financial planning, business consulting, process improvement or operational analysis required.

Knowledge, Skills, and Abilities

- Influencing & Persuasion Skills
- Interpersonal Skills
- Networking Skills
- Excellent Business understanding

Bulletin validity: from September 17 to 23, 2026

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📌 :Employee Solutions Analyst (Ciudad de México)
🏢 Fedex Group
📍 Ciudad de México