SLA-Driven IT Support Desk Analyst (Ciudad de México)

SLA-Driven IT Support Desk Analyst (Ciudad de México)

22 sep
|
WTW
|
Ciudad de México

22 sep

WTW

Ciudad de México

WTW in Mexico City is seeking an experienced IT Support professional to provide technical and general application support to internal and external clients via phone, email, and portals. You will manage incidents, meet SLAs, and document solutions to improve the knowledge base.

The role requires 2+ years in IT support, proficiency with ITSM tools, and strong English and Spanish communication, with Japanese as a bonus. Rotating shifts, weekends, and holidays apply.

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📌 SLA-Driven IT Support Desk Analyst (Ciudad de México)
🏢 WTW
📍 Ciudad de México

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