Key responsibilities:

Plan & coordinate releases: Maintain the release calendar, collect deployment/runbook details, identify dependencies, and align with change windows and gates in partnership with all stakeholders. Cross-functional orchestration: Facilitate across infra, app/dev, QA, SRE, and business teams; assess business impact and escalate when needed. Release readiness: Verify environment/pre-reqs, data refreshes, and validations with delivery teams ahead of cutover. Communications & release notes: Translate technical details into clear stakeholder updates before, during, and after releases. KPIs & reporting: Track and publish release/change metrics (e.g., success rate, % incidents caused by change, etc), analyze trends, and flag risks. Change quality & controls: Ensure changes are executed safely, validated, and fully understood; align to ITSM practices and Regulatory requirements. Go-live support: Coordinate checkpoints/approvals, monitor progress, manage comms/bridges, and document outcomes. Post-release:



Capture incidents/lessons learned and drive follow-ups into the next cycle. Works cross functionally: to define and develop metrics, data collection, modeling, and reporting prototypes to establish trends and patterns on infrastructure events within datacenter. Works to remove roadblocks that prevent operations from working most effectively. Monitors, analyzes and recommends solutions to performance problems with enterprise business applications.

Must-Have Requirements:

Bachelor's Degree or equivalent work experience: Computer Science/Software Engineering or equivalent field. - Required. 5 years of experience in Release/Change Management, IT Operations, or PMO within complex and highly regulated environments (financial/banking services a plus). Bilingual in English/Spanish is a must Familiarity with industry Change & Release Management best practices. Service Now experience (Change & Release Modules) MS Tools (MS Office, Power BI)

📌 Change and release manager (México)
🏢 IFIT Solutions
📍 México