Schedule: On site Títle: Customer Support Specialist ll Location: Ciudad de Mexico Req #: 2756 What the Candidate Will Do

The Customer Support Specialist IIis responsible forsupportingthe end-to-end execution of freight shipments, ensuring on-time performance,accuratesystem updates, and exceptional customer service. This role plays a critical part in day-to-day operations bymaintainingstrong communicationwith customers, carriers, and internal stakeholders, as well as resolving service issues and supporting continuous improvement initiatives. Region of impact: North America.

Basic Qualifications

Manage daily activities related to booking, dispatch, tracking, and delivery confirmation for both import and export shipments.

Ensure all shipment details and references are entered accurately and on time in the Uber Freightsystems.

Coordinate customs documentation, transfers for cross-border shipments, and warehouse scheduling.

Maintain clear and professional communication with customersregardingshipment status, delays, or any service issues.

Send proactive status reports and respond to customer needs such as documentation, rate requests, or capacity issues.

Ensurethatthe Uber Freightsystem reflectsaccurateand up-to-date information for all active shipments.

Train and support interns or new team members on daily execution tasks and best practices.

Review weekly reports such as the High/Low Net Revenue and contribute to weekly operational highlights.





Preferred Qualifications At least1 - 2yearsof experience in freightforwarding,logisticscoordination, or 4 PL operations. Experience in Intermodal is a plus. Strong organizational and multitasking skills in a high-volume, time-sensitive environment. Excellent communication skills (written and verbal), customer-focused mindset. Attention to detail and ability to follow structured processes and documentation requirements. Team player with a proactive, solution-oriented attitude Advanced English skills as this position will have a significant impact in US-based operations About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17 B in freight. Learn more at

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EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr

📌 Logistics support specialist ii - ciudad de méxico- intermodal (Benito Juárez)
🏢 Uber Freight
📍 Benito Juárez