Customer Service Representative, Inbound CallsRemote (Mexico) · Full-time contractor · US Pacific hoursHirably is looking for a bilingual Customer Service Representative to join a US home servicescompany (electrical, plumbing, heating and air) in Washington State.
You answer the phonewhen a customer calls with a problem, get the details, and book the service call.
That's thewhole job, and doing it well is what keeps the technicians busy.What we offer● Pay: MX$16,275, as an independent contractor.
● Remote, work from home.
● 12 paid days off per year.
● Year-end bonus, paid in December.
● 7 US holidays off, following the client's calendar.
● Laptop and equipment provided and set up by Hirably.
● Monday to Friday, US Pacific hours, fixed schedule.What you'll do● Answer inbound calls live, in English, during US Pacific business hours.
● Understand what the customer needs (electrical, plumbing, HVAC), where they are, andhow urgent it is.
● Book the appointment in the company's scheduling system with the right technician andtime slot,



and confirm it with the customer.
● Capture name, address, phone, email and a clear description of the issue on every call.
● Return missed calls and voicemails the same hour.
● Handle basic questions on service areas, hours and pricing ranges; route anythingtechnical to the office.
● Keep the schedule clean: reschedules, cancellations and notes go in the system, not onpaper.What you bring● Confident, friendly English on the phone.
Customers will be stressed (no hot water, nopower); you stay calm and get them booked.
● 1+ years in customer service, call handling, appointment setting or dispatch.
Homeservices, medical offices or dealerships are a plus.
● Comfortable with scheduling or CRM software; ServiceTitan, Housecall Pro or Jobberexperience is a plus, not required.
● Reliable internet and a quiet place to take calls.
● Organized and quick on the keyboard: you type while you listen.

📌 Customer Service Representative (México)
🏢 Hirably
📍 México