PURPOSEThis position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices.
Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others.ESSENTIAL DUTIES & RESPONSIBILITIES- Understand and support the company's proprietary systems and other third-party systems to provide guidance include, but not limited to:- WEXNET- SpeedShip- UPS.Com- WorldShip- ShipRush- Provide first line technical support via phone, e-mail and/or a desktop support application.
- Identify, research and resolve technical issues with company's proprietary systems and other third-party systems.
- Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc.- Troubleshoot basic hardware issues.
- Test bug fixes and enhancements.




- Redirect or escal problems as appropriate.
- Respond to inquiries in a timely manner, adhering to procedure and protocol.REQUIRED KNOWLEDGE/SKILLS/ABILITIES- MS Office to include Excel, Word, Outlook.
- Computer hardware and software.
- Adaptable.
- Attention to detail.
- Good communication skills, both verbal and written.
- Excellent collaboration skills.
- Time management skills.
- Ability to prioritize.QUALIFICATIONS- Bachelor's degree.
- 0 – 2 years of relevant experience.PHYSICAL DEMANDS & WORK ENVIRONMENTWork Environment: Job is typically performed in a general office environment.Physical Requirements- NP Not Present- O Occasional (Up to 25% of time)- F Frequent (26%-74% of time)- C Constant (75% or more of time)#J-*****-Ljbffr

📌 Technical Support Specialist (Monterrey)
🏢 Wwex Group
📍 Monterrey