We're Hiring: Customer Care ExecutiveLocation: On-Site, site in downtown Monterrey, at Centro Cuauhtémoc.Schedule: Monday – Friday | 7:00 AM-4:00PM (DST may cause the schedule to vary)Salary & Benefits:Monthly Salary: Base salary ranges between $15,******MXN and $16,******MXN before taxes + $1,******MXN in food vouchers + $******MXN company bonus + law and above the law benefits (minor medical plan, nutritional & psychological program once a month) (base salary final offer is provided after the first round of interviews)About the RoleProvide full customer support regarding any concern or requestProbing to understand the root cause of the dissatisfaction to provide a tailored solutionRemaining calm and patient with irate or emotional customers,



turning negative experiences into positive onesConverting detractors into promotersRequirementsAdvanced English Skills/B2+High School Diploma0 months - 1 year of call center experience, customer service experience is a huge plusComputer & Typing SkillsExtraordinary communication skills, both written and oral, active listener.
No fear on the phone and excellent written communication for crafting strategic outreach.Join UsIf you're a customer service professional who thrives in a fast paced environment and enjoys helping others, we'd love to hear from you.
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📌 Customer Care Executive (Monterrey)
🏢 Hexaware Technologies
📍 Monterrey