PPG is seeking a skilled Incident Manager in a hybrid role based in Querétaro to coordinate end-to-end IT incident handling and drive continuous improvement.
You will lead incident coordination across Service Desk, resolver groups, and vendors, ensuring timely resolution with ITIL-aligned processes and clear communication with stakeholders.You will participate in a work model with in-person collaboration Monday through Thursday and the option to work remotely on Adaptable Fridays, with schedules#J-*****-Ljbffr
📌 Incident Response Lead — Remote Fridays (Santiago de Querétaro)
🏢 Ppg
📍 Santiago de Querétaro
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