DiDi Integral Inc. is seeking a CX Escalation Analyst to drive customer-first service in a fast-paced environment.
You will tackle complex issues, analyze data, and support process optimizations across the CX function.Required 1–2 years in service delivery or similar, a business-related degree, and strong English communication.
This is an on-site full-time role located at Insurgentes Sur, CDMX, with weekend shifts expected.
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