We're Hiring: Customer Service Specialist (Bilingual EN/ES)Polanco, Mexico City (on-site) | Full-Time $19,000 MXN/month + performance bonuses Monday–Friday, 7:00 AM–4:00 PM CST (8:00 AM–5:00 PM during Daylight Saving Time)Every call, chat, and email is a chance to solve a problem and make someone's day easier.
We're looking for a Customer Service Specialist who thinks on their feet, stays calm under pressure, and turns stressful moments into solved ones.If you're organized, detail-oriented, and genuinely enjoy helping people — keep reading.What You'll DoHandle inbound calls, chats, emails, and voicemails, delivering a consistent, high-quality experience across every channelResolve customer concerns around payments, balances,



and payment plans — and follow up on open issues through to resolutionVerify customer identity and accurately document every interaction and transactionIdentify and escape complex issues to the right teamBuild deep product knowledge so you can offer the best alternatives and solutionsMeet and exceed your KPIs (quality, handle time, first-contact resolution)What You BringBilingual proficiency in English and Spanish (B2+ spoken and written)1+ years of customer service experience in a call center or BPO environmentImpeccable spelling and written communicationConfident multitasking across multiple systems and platformsSolid numerical skills — comfortable with payment, interest, and penalty calculationsHigh school diploma (completed)Bonus points for:Experience in financial servicesFamiliarity with Zendesk and Five9What We OfferProductivity bonusAttendance bonusMonthly grocery vouchersStatutory benefits from day oneCompany-paid uniforms upon permanent contract#J-*****-Ljbffr

📌 Customer Service Specialist (Xico)
🏢 GENESIS MANAGEMENT
📍 Xico