Willis Towers Watson is seeking a technically proficient IT support professional in Mexico City to manage client inquiries, incidents, and service requests.
You will troubleshoot issues, escalate when needed, and document solutions to improve the knowledge base and customer experience.
The role emphasizes strong communication, a customer-focused mindset, and the ability to work rotating shifts including weekends and holidays.
English and Spanish fluency are required, with Japanese as a plus.
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📌 It Service Desk Specialist — End-To-End Support (Sla) (Xico)
🏢 Willis Towers Watson
📍 Xico
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