Required Travel :No Travel
Managerial - No
Location: :Mexico-Guadalajara (AM)
## Who are we?
Amdocs helps the world's leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth.
With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal ****. For more information, visit
At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.
## In one sentence
Responsible for providing best-in-class technical support to a integral customer base. Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs,



tool and script development for problem diagnosis, troubleshooting and reproduction. Good in scripting and automation.
## What will your job look like?
You will support customer functional and non-functional testing activities, providing technical expertise on Amdocs products and telco standards (LTE, 3G, SS7, Diameter), customizing emulators flows/scripts
You will work closely with off-shore and on-shore Amdocs teams while troubleshooting and investigating issues
You will deploy and integrate Amdocs solutions into the customer telecom network, working directly with customers and 3rd party vendors
You will support production systems for critical customers 24/7 in weekly shifts (on-call duty)
You will do automation of test scripts and assist in validating of scenarios
You will investigate issues by reviewing/debugging solutions, provide workarounds, and review changes for operability to maintain existing software solutions.
You will be part of a talented team, working on challenging projects
You will have the opportunity to learn the Telco industry's most recent trends
You will be challenged to develop non-standard solutions for continuously evolving environments and standards
You will have the opportunity for personal growth




## All you need is...
Bachelor's degree in Science/IT/Computing or equivalent and
Awareness of programming concepts and ability to write software code in at least one programming language.
Must Have
Bachelor's degree in Computer Science or related field
8+ years' experience as a Network engineer.
6+ years' experience with Python or Bash scripting.
6+ years' experience Linux System troubleshooting.
Deep understanding of Network concepts
Understanding of network protocols
Analytical thinking
Nice to have / Preferred experience
SS7, Diameter and server.
Network Troubleshooting.
Experience on Intelligent Routing Controller, Load balancer
Customer-facing experience
Generative AI
SLEE technology knowledge
Application Server maintenance and troubleshooting experience
## Why you will love this job:
Go beyond day‐to‐day network support by taking an active role, sharing your expertise.
Collaborate across functions and geographies, building strong, trusted relationships with customers.
Be part of a culture that values respectful collaboration, professionalism, confidence, and curiosity.
Take pride in delivering excellence —both in solving complex technical challenges and in how we support one another every day.
We provide stellar benefits from health to dental to vacations without limits and parental leave!
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Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

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