Overview
The Senior Associate Specialist Customer Service is responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, and complaint handling.
Responsibilities
Ensure perfect order fulfillment of orders and resolve issues as required
Work closely with sales management for billing adjustments
Key transactional contact for customers
Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement
Update customer master information in SAP
Perform the diversified customer pricing applications in SAP
Process billing related adjustments (e.g. returns, credit/debits)




Document and follow up of internal and external complaints
Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up
Qualifications
College/university degree
Fluent English
SAP knowledge is an advantage
Troubleshooting/problem solving skills
Ability to build relationships
Customer Service experience is an advantage
Good communication skills
Precise, detail-focused
Ability to multitasking
Able to cope with stress
Positive attitude, friendly, empathy
Accountability and ownership
Follows the rules, but also thinks out of the box and is open for other solutions
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📌 Senior Associate Specialist, Customer Service (Xico)
🏢 Celanese
📍 Xico