Who We Are ABOUT ENOVISTM What You'll Do The Patient Services Representative III serves as a senior member of the Patient Services team, providing advanced case management and customer support to patients, healthcare providers, and insurance carriers.
This role acts as a subject matter expert for complex patient cases, escalated customer service concerns, insurance benefit interpretation, product quality troubleshooting and reimbursement support.
The representative independently manages challenging situations, mentors team members, identifies process improvements, and serves as a key resource across multiple departments.
This position requires exceptional communication skills, strong leadership capabilities, bilingual fluency in English and Spanish, required to work East Coast business hours from Monday through Friday, 5:00 AM PST to 2:00 PM PST .
Patient Support associate's or bachelor's degree preferred.
Minimum of 3-5 years of customer service, patient services, reimbursement, healthcare support, or related experience.
Minimum of 2-3 years of bilingual voice experience (English and Spanish) in a healthcare, patient support, call center, or customer service environment.
Demonstrated experience managing escalated customer service situations and complex patient cases.
Proven ability to work independently with limited supervision.
Strong leadership, coaching, and mentoring skills.




Ability to effectively communicate with patients, physicians, insurance carriers, and internal stakeholders.
Advanced verbal and written communication skills in both English and Spanish.
Strong organizational, analytical, and problem-solving abilities.
Proficiency with customer relationship management systems, patient management tools, and Microsoft Office applications.
Fluent bilingual proficiency in English and Spanish.
Skilled leader and self-starter with the ability to prioritize and manage competing responsibilities.
Advanced understanding of healthcare reimbursement and insurance benefit structures.
Ability to independently assess situations and make informed decisions.
Strong conflict resolution and de-escalation skills.
Excellent attention to detail and commitment to patient satisfaction.
EQUAL EMPLOYMENT OPPORTUNITY Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law.
We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law.
We value the unique contributions that every employee brings to their role with Enovis.

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