The Director is responsible for leading strategic workforce solutions across a portfolio of programs in revenue. This role ensures delivery excellence, client satisfaction, and profitable growth through innovative recruitment strategies, operational leadership, and strong stakeholder engagement. The Director holds full accountability for client P&L;, SLA achievement, and team performance, while fostering continuous improvement and driving business expansion.

This will be a hybrid model where the employee is expected to be onsite 3 days a week. English speaking required.

- Lead delivery of workforce solutions tailored to client needs, ensuring alignment with strategic goals.
- Manage client relationships, acting as a trusted advisor and ensuring high satisfaction and retention.
- Partner with senior stakeholders to understand evolving business needs, workforce challenges, and talent strategies.
- Oversee program-specific KPIs, budgets, and profitability targets.
- Partner with Client Experience to upsell/cross-sell consulting services and solutions.
- Design and implement recruitment processes, tools, and systems to optimize delivery..
- Maintain account documentation including organizational structures and recruitment plans.




- Represent delivery in sales pitches and industry events as a subject matter expert.
- Drive digitalization and innovation in recruitment methodologies.
- Monitor operational efficiency, risk management, and program scalability across multiple business areas.
- Lead regular business reviews (QBRs/MBRs) to assess performance, showcase value delivery, and align on strategic priorities.
- Manage client escalations effectively, maintaining confidence and long-term partnership stability.
- Act as a thought leader, representing the business in client forums, industry events, and strategic discussions.
- Inspire and lead teams of Program Managers, Team Leads, and Talent Acquisition Partners. Provide coaching, mentoring, and career development support.
- Assess talent needs and build high-performing teams.
- Champion organizational infrastructure to enable team success. Promote knowledge sharing and skills transfer across teams.
- 10 years of leadership experience specifically in Talent Acquisition.
- Experience with full ownership of revenue, margins, and P&L;
- Experience leading large-scale operations and external client relationships

📌 Director of Client Services (Ciudad de México)
🏢 ManpowerGroup Talent Solutions
📍 Ciudad de México