Customer Service Representative, Inbound Calls

Remote (Mexico) · Full-time contractor · US Pacific hours

Hirably is looking for a bilingual Customer Service Representative to join a US home services

company (electrical, plumbing, heating and air) in Washington State. You answer the phone

when a customer calls with a problem, get the details, and book the service call. That's the

whole job, and doing it well is what keeps the technicians busy.

What we offer

- Pay: MX$16,275, as an independent contractor.
- Remote, work from home.
- 12 paid days off per year.
- Year-end bonus, paid in December.
- 7 US holidays off, following the client's calendar.
- Laptop and equipment provided and set up by Hirably.
- Monday to Friday, US Pacific hours, fixed schedule.

What you'll do

- Answer inbound calls live, in English, during US Pacific business hours.
- Understand what the customer needs (electrical, plumbing, HVAC), where they are, and

how urgent it is.

● Book the appointment in the company's scheduling system with the right technician and

time slot,



and confirm it with the customer.

- Capture name, address, phone, email and a clear description of the issue on every call.
- Return missed calls and voicemails the same hour.
- Handle basic questions on service areas, hours and pricing ranges; route anything

technical to the office.

● Keep the schedule clean: reschedules, cancellations and notes go in the system, not on

paper.

What you bring

● Confident, friendly English on the phone. Customers will be stressed (no hot water, no

power); you stay calm and get them booked.

● 1+ years in customer service, call handling, appointment setting or dispatch. Home

services, medical offices or dealerships are a plus.

● Comfortable with scheduling or CRM software; ServiceTitan, Housecall Pro or Jobber

experience is a plus, not required.

- Reliable internet and a quiet place to take calls.
- Organized and quick on the keyboard: you type while you listen.

📌 Customer Service Representative (Ciudad de México)
🏢 Hirably
📍 Ciudad de México