This position is a part of the Employee Solutions Contact Center with the primary focus of providing Tier 1 support to FedEx employees. This position combines elements of payroll and HR expertise, requiring individuals to be proficient in those areas while servicing customers and ensuring a positive experience across multiple channels. This is a US-focused position.

Under general supervision performs the following activities:

PRINCIPLE DUTIES AND RESPONSIBILITIES

- Communication: Communicate clearly and effectively with customers.

- Inquiry resolution: Responds to employee inquiries using call scripts or standard operating procedures, and/or escalates more complex cases to the appropriate business area for resolution.

- Maintain records: Maintain accurate and detailed records of customer interactions and transactions.

- Adhere to compliance: Act as the liaison between employees, payroll, HR and other departments, ensuring data accuracy, timeliness, compliance with service level agreements, applicable policies, laws and regulations.

- Perform other duties as assigned





Minimum Education

- High School diploma or equivalent education. Some bachelor’s degree preferred

- Related experience may offset degree requirements and related education/degree may offset experience requirements.

- Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (750 points).

Minimum Experience

0 - 1 year experience in customer service, back Office information systems support, payroll or human resources.

Knowledge, Skills and Abilities

- Strong communication skills, both verbal and written.

- Demonstrated ability to adapt to change and navigate multiple software applications simultaneously.

- Ability to manage and accurately process payroll inquiries for a high-volume service environment.

- Strong problem-solving abilities to identify issues and provide effective solutions in a timely manner.

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📌 :Employee Solutions Representative Associate (Nezahualcóyotl)
🏢 Fedex Group
📍 Nezahualcóyotl