Principal Accountabilities

In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:
To apply credit notes for returns of parts or equipment by Retails and / or wholesalers through an RMA or credit note.
To coordinate with warehouse for urgent delivery to customers with LFP orders.
To check in SAP the existence of the codes of spare parts, in case that the spare part no exists ask to apply price.
To elaborate billings requested by credit.
To provide information to customers of number of parts, substitutions and models.
To give daily tracking orders through SAP to release orders manually held.
Follow up Backorders to inform the CSA and / or Wholesaler of the date of delivery of the order.
For the sale of heads LFP, requests the coordinator validate the image of the serial number for approval,



in case of rejected inform to the customer.
Sale employees: capture request, authorization application when necessary, and application equipment or consumable to warehouse.
Sales of extended warranties: confirms in SAP that the equipment is under warranty, requests credit VoBo, request payment cash when client have no credit.
Prepares month-end reports of the sale of spare parts
Minimum Experience Requirements

B - Requires some specialist or admin experience (2- 5 years) Education

C - Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program). Travel

Travel- None

📌 Spare Parts Rep (Ciudad de México)
🏢 Epson America
📍 Ciudad de México