About the Role

We are looking for a Middle Java/MuleSoft Developer to own the integration layer connecting Salesforce Service Cloud to upstream and downstream systems. This person builds and maintains API integrations, message routing, and data synchronization that power case creation and orchestration. Production troubleshooting, incident support, and on-call rotation are part of the role.

What you will do

- Own and maintain the Java/Mulesoft integration layer connecting Salesforce Service Cloud to the upstream and downstream systems that support the Case object lifecycle.
- Contribute to active engineering efforts across daemons owned by CES CS/Ops (integration layer focus) and Mulesoft capabilities owned by CES CS/Ops (integration layer focus).
- Support stakeholders and their reps in Service Cloud, partnering with CS Ops, BizOps, JS Ops, FinSys, and other orgs on integration-related issues affecting Cases and case workflows.
- Diagnose and resolve API/integration failures impacting downstream Salesforce Service Cloud processes.
- Participate in the DFR (Developer First Responder) rotation and Ops Review process as a core, non-optional responsibility.
- Triage critical alerts related to integration/API health and monitor platform health KPIs for Mulesoft/Java services.
- Handle "keep-the-lights-on" injects, track open incidents, and document findings in Confluence.
- Keep sprint data current, including availability, carryover, and newly assigned points.
- Maintain transparency on work status via tickets, standup,



and Slack; follow established engineering and DevOps processes; collaborate effectively across the team and partner orgs; and complete assigned work reliably and on schedule.

Must haves

- 3-5 years of experience as a software developer.
- Experience with Java.
- Experience with MuleSoft.
- Mid-level software engineering experience.
- Hands-on API integration experience.
- Enterprise integration/middleware experience.
- Production troubleshooting and incident support experience.
- Experience building and maintaining integrations.
- Experience diagnosing and resolving API/integration failures.
- Experience with production monitoring, alert triage, and platform/service health.
- Upper-intermediate English level.

Nice to haves

- Salesforce Service Cloud integration experience.
- Message-based or asynchronous integration experience.
- Data synchronization / data transformation experience.
- CI/CD and DevOps experience.
- Monitoring/observability tools.

Perks

- Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
- Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
- Flexibility: work 100% remotely with adaptable hours that support focus, autonomy, and a healthy work rhythm
- Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
- Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
- Well-being & support: access local well-being programs and people-focused support tailored to your location

📌 Software Engineer (Java/MuleSoft) (México)
🏢 Agileengine
📍 México