Responsibilities:

- Serve as the escalation point for data processing and analytics issues.
- Act as the technical liaison between customers, Engineering, and Data Analytics.
- Mentor Support Analysts (Level 1 and Level 2).
- Provide technical feedback on team-designed solutions.
- Maintain customer satisfaction by resolving problems within SLA requirements.
- Work weekends as part of a shift assignment or on-call rotation.
- Identify, diagnose, and troubleshoot complex issues involving SQL, Shell Scripts, proprietary data processes, AWS logs, Python notebooks, Bit Bucket change controls, and Java applications.
- Resolve data processing interruptions preventing end-user access.
- Communicate effectively and maintain positive relationships with all customers.
- Collaborate with cross-functional teams for seamless system integration.
- Ensure prompt action on tickets by documenting and identifying automation opportunities.
- Continuously improve processes, techniques,



tools, and customer outcomes.
- Stay updated on changes to company products, tools, and processes
- Willingness to work adaptable shifts as needed to support team coverage and business continuity.

Qualifications:

- 5 – 8 years of hands-on SQL Operations experience.
- 3 – 5 years of hands-on Unix Operations experience.
- 3 – 5 years of hands-on Application-Level Support.
- Bachelor's degree in Computer Science or related field preferred.
- Experience working with data automation tools.
- Experience with popular T&E; or financial systems is a plus.
- Good interpersonal and presentation skills.
- Experience with cloud technologies such as AWS, Databricks and Postgres SQL is a strong plus.
- Experience with Git Bash and Bit Bucket perfered as well

📌 Application Support Engineer - English Required (México)
🏢 TALENTO STARTUP
📍 México