We are part of an international company who has been present in México & Latam for the last six years. We work for different clients in the USA & we are looking for people whit (preferentially) previous experience in Help Desk, Customers Service, Tech support or similar positions for clients in USA.

If you do not have previous experience, we can consider you as a candidate but your English needs to be C1 at least.

We can offer a competitive salary, multiple benefits & the possibility to grow with us.

Requirements:

· Availability to work 45 hours per week

· Advanced English

We Offer:

· $15,000.00 to17000 pesos for month.

· Grocery Tickets - 12% of base salary

· 30 days of Christmas bonus

· Medical insurance (You and your family)

· Life insurance

· Discounts with selected Optics

· Opportunity to grow in the company





· Law benefits too.

· ETC.

Activities

· General L1 support for hardware and MS Office packages

· Advance technical support for in-house applications and developments

· Answer technical support calls providing and escalating to other support groups

· Provide support based on email generated requests or reports

· Document troubleshooting steps and detailed description of the customer incidents and requests

· Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Please send your resume & we will call you ASAP.

Thanks.

Lic. Salvador Velasco

📌 Remote Help Desk Associate (Heroica Puebla de Zaragoza)
🏢 Importante Empresa Del Sector
📍 Heroica Puebla de Zaragoza