we are looking for a proactive and customer-focused account manager to build and maintain strong relationships with our tech clients. The idóneo candidate will understand client hiring needs, identify new opportunities, and ensure a high-quality client experience from start to finish. This role requires strong communication skills in english, solid organizational abilities, and experience working with technology companies.
key responsibilities:
- manage and grow relationships with assigned tech clients, ensuring high satisfaction and long-term partnerships.
- identify and analyze client hiring needs to proactively propose suitable recruitment solutions.
- collaborate with the recruiting team to fill open positions quickly and efficiently.
- develop strategies to expand client accounts by identifying new hiring opportunities.
- maintain regular communication with clients through virtual meetings, email, and calls.
- deliver excellent customer service by ensuring transparency, quick response times, and high-quality delivery.
- monitor account performance and provide regular updates and reports to leadership.
- act as the main point of contact for all client-related matters
- experience working with us or latam-based tech companies.
- experience dealing with us clients and knowledge of us tax terms like corp to corp, w2, 1099.
- must have experience in dealing contractual and full time roles in the usa.
requirements:
- bachelor’s degree in business, marketing, human resources, or a related field.
- 5+ years of experience as an account manager, client partner, or similar role (preferably in it or recruitment services).
- strong understanding of technology industry roles and hiring processes.
- exceptional communication skills in english (spoken and written).
- excellent client relationship management and problem-solving abilities.
- highly organized, proactive, and self-driven.
- comfortable working remotely with international clients.
- must be based in mexico .
nice to have
- familiarity with crm or ats systems (eg, hubspot, zoho, bullhorn).
- knowledge of recruiting metrics and client reporting.
what we offer:
- 100% remote position.
- opportunity to work with international tech clients.
- dynamic, supportive, and multicultural work environment.
📌 It account manager (Cuauhtémoc)
🏢 EPIKSO MEXICO
📍 Cuauhtémoc
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