hungry, humble, honest, with heart.

the opportunity

we are seeking a technical support engineer with a strong focus on hardware support for enterprise-grade servers within hyper-converged infrastructure environments. This role involves providing remote assistance to field engineers during hardware replacement activities for servers managed by a nutanix cluster stack , as well as handling support tickets related to hardware issues.
you will be responsible for accurately framing problems, troubleshooting hardware issues, and engaging additional technical resources as necessary.

about the team

- act as the primary technical escalation point for hardware-related support cases from general customers.
- troubleshoot complex issues involving servers, storage and networking.
- collaborate with engineering and vendors for hardware failure analysis and rma investigations.
- perform in-depth log analysis, firmware validation, and system health checks.
- guide field teams through hardware replacement procedures and validations.
- own and drive critical incidents to resolution with minimal downtime to customer environments.
- contribute to and maintain internal knowledge-based articles and troubleshooting guides.
- identify recurring issues and work with engineering to drive long-term solutions and design improvements.
- go above and beyond to support their business and use of the nutanix stack.

your role

- provide remote technical support via phone and remote sharing to field engineers performing hardware replacements.
- work on support tickets related to hardware issues, ensuring timely resolution.
- frame problems clearly and elevate to specialized technical resources when required.
- follow documented procedures and ensure compliance during replacement activities.
- assist with troubleshooting and resolving hardware-related issues in nutanix-based hyper-converged systems.




- collaborate with customers and field engineers to deliver a seamless support experience.
- document cases and maintain accurate records in the support system.

what you will bring

- 2+ years of hands-on experience in enterprise hardware support or systems engineering.
- basic skills required:
- hardware expertise: proven experience in server hardware replacement and troubleshooting.
- networking: basic to medium networking knowledge (ip addressing, vlans, connectivity troubleshooting).
- linux: basic to medium system management skills with cli.
- virtualization: basic to medium level experience with vmware and/or ahv (or similar kvm-based hypervisors).

- nice to have:

- storage: basic to medium understanding of storage concepts.
- experience with nutanix clusters or similar hyper-converged platforms.

- additional skills:

- framing & troubleshooting: ability to frame technical problems accurately and perform effective troubleshooting before escalation.
- documentation : experience with process documentation, kbs, etc.
- root cause : experience in analysis to obtain and document the root cause.
- ability to follow procedures , guide others through technical tasks, and manage escalations effectively.

- communication: fluent in english ; strong ability to handle calls and video sessions professionally.
- familiarity with enterprise support environments and ticketing systems.
- customer-focused mindset with excellent problem-solving skills.

work arrangement

hybrid: this role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

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📌 Technical support engineer - hardware (Xico)
🏢 Blumberg Capital
📍 Xico