about the role

johnson controls is seeking a highly motivated and detail-oriented travel lead analyst to directly support the travel, credit card and meetings event global category managers, in driving operational excellence and data-led decision-making across our corporate travel program. This role blends travel program operations with analytics, helping drive smarter decision-making through data and managing internal and external relationships. You will work closely with our travel management company (tmc)with a strong focus on performance insights, compliance, travel analytics and program reporting. The ideal candidate brings a balance of business intelligence skills, operational rigor, and stakeholder fluency - serving as a key partner to our preferred travel suppliers, and internal stakeholders across procurement, finance, and compliance

key responsibilities

operational execution & stakeholder engagement

- serve as a first-line escalation contact for complex booking or travel issues.
- manage and respond to the generic travel q&a; inbox
- liaise with our tmc and sap concur administrators to resolve traveler concerns and ensure service levels are met.
- partner with ap, compliance, and regional teams to align reporting, resolve escalations, and support audit readiness.
- maintain internal content libraries (e.g., preferred supplier lists, travel program guides, policy training)
- manage suppliers and support category manager with strategic sourcing implementation
- support business continuity plans (bcp) by deploying actions such as financial assessments, sustainability surveys, ensuring contracts are executed, among others.
- other procurement duties as assigned.

reporting & analytics





- analyze travel and expense trends, policy compliance, and supplier performance to identify savings opportunities and risk areas.
- deliver monthly reporting packages and insights
- support quarterly business reviews and ad-hoc requests with data visualizations and key takeaways.

travel program strategy & compliance

- track policy exceptions and help recommend adjustments to improve governance and adoption.
- maintain preferred supplier and rate configurations in travel booking tools.
- assist in preparing benchmarking materials to support supplier negotiations and sourcing initiatives.
- monitor kpis such as policy compliance, traveler satisfaction, and cost per trip.

operational execution & stakeholder engagement

- serve as a first-line escalation contact for complex booking or travel issues.
- liaise with our tmc and sap concur administrators to resolve traveler concerns and ensure service levels are met.
- partner with ap, compliance, and regional teams to align reporting, resolve escalations, and support audit readiness.
- maintain internal content libraries (e.g., preferred supplier lists, travel program guides, policy training).

qualifications

- bachelor's degree in business, supply chain, data analytics, or related field.
- 2-5 years of experience in corporate travel, t&e; program management, purchasing or business operations
- strong proficiency in excel and power bi (or similar data visualization tools).
- familiarity with sap concur or other travel/expense systems preferred.
- excellent communication and stakeholder engagement skills.
- ability to thrive in a fast-paced, general matrix environment.

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📌 Travel lead analyst (San Pedro Garza García)
🏢 JOHNSON CONTROLS
📍 San Pedro Garza García