we’re hiring: contact center specialist | guadalajara, mexico
location: guadalajara, jalisco – onsite
type: full-time / permanent
salary: $19,500 mxn + benefits above the law
annual performance bonus + relocation support may be available
we’re looking for a contact center specialist to be the first point of contact for patients and healthcare consumers, delivering excellent service through inbound and outbound calls.
what you’ll do:
- handle high-volume inbound calls professionally
- schedule, reschedule, and cancel patient appointments
- verify patient and insurance information
- document interactions in crm/ehr systems
- resolve customer concerns and coordinate with healthcare teams
- maintain patient confidentiality and follow privacy/hipaa standards
- meet quality, productivity,
attendance, and service-level goals
what we’re looking for:
- university/college degree required
- customer service, contact center, healthcare, or patient access experience preferred
- excellent communication and problem-solving skills
- ability to multitask across multiple computer applications
- healthcare systems experience, such as epic , is a plus
interested? Apply now or send me your cv to learn more!