Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.
Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.
The Role:
The Implementation Engineer plays a crucial role in our Professional Services organization, serving as a technical consultant responsible for deploying and configuring Glia's Voice AI platform for financial institutions. This position combines deep technical expertise with client-facing responsibilities to ensure successful enterprise-level deployments and drive customer adoption.
What you’ll do:
- Lead technical discovery sessions with enterprise clients to gather, analyze, and document complex requirements
- Design and validate solutions that align with customer needs and platform capabilities
- Configure advanced platform features including IVR flows, routing strategies, and integration points
- Provide technical guidance throughout the implementation lifecycle
- Drive multiple concurrent implementation projects, managing technical deliverables and timelines
- Configure and validate complex integrations between Glia's platform and client systems
- Collaborate with cross-functional teams (Sales, Customer Success, Product, Engineering) to ensure solution success
- Lead technical aspects of user acceptance testing and solution validation
- Serve as a trusted technical advisor during customer implementations
- Deliver technical training and knowledge transfer to customer teams
- Manage client expectations while d