Customer Service Representative
Position Summary
Peterson Spring is seeking a motivated and customer-focused Customer Service Representative to join our team. This position will serve as a key point of contact between Peterson Spring and our customers, ensuring orders, customer requests, quotes, and issues are handled accurately and efficiently.
The idóneo candidate is organized, responsive, detail-oriented, and comfortable working with customers as well as internal teams. This role will work closely with Sales, Engineering, Quality, Production, and Shipping to ensure customers receive timely communication and a high level of service.
Key Responsibilities
- Serve as a primary point of contact for assigned customers and customer inquiries.
- Respond to customer requests, questions, and concerns in a timely and professional manner.
- Enter, manage, and maintain customer orders in the ERP system.
- Monitor order status and communicate updates, delays, or changes to customers.
- Coordinate with Production, Planning, Quality, Engineering, and Shipping to resolve customer needs.




- Support the Sales team with customer communication, quote follow-up, and administrative activities.
- Assist with RFQs by gathering necessary information and coordinating with Sales, Engineering, and other internal departments.
- Track quotes and customer opportunities and ensure appropriate follow-up.
- Maintain accurate customer records, pricing, order information, and correspondence.
- Help resolve customer complaints and issues while maintaining a customer-first approach.
- Communicate changes to customer requirements, forecasts, schedules, and priorities to the appropriate internal teams.
- Assist with new customer setup and onboarding.
- Support PPAP, documentation, quality, and other customer requirements as needed.
- Identify customer needs and potential opportunities and communicate them to the Sales team.
- Follow up on open issues and ensure commitments to customers are completed.
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📌 Customer Service Representative (Santiago de Querétaro)
🏢 PETERSON SPRING
📍 Santiago de Querétaro