About the Role

We're seeking a high-performing COO with deep operational experience inside a personal injury law

firm. You will act as the second-in-command to the CEO and run the daily operations of a multi- department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning

position — it's for someone who has already operated in the trenches of PI and knows how to make every part of the engine run efficiently.

Key Responsibilities:

Departmental Oversight:

Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Lit, Lit,

Medical Records, Negotiations, Investigations, and Client Experience.

Ensure KPI tracking, data visibility, and accountability in each department.

Process & Systems Leadership:

Lead firm-wide process mapping, SOP creation, and cross-functional system alignment (e.g., Lead Docket, Filevine, Ring Central, Call Rail, G Suite).

Optimize workflow automation and collaboration between Intake, CM, and Medical teams.

People Management & Performance:

Hire, onboard, and coach department leads and hold them to performance-based metrics.

Establish structured onboarding, cross-training, and succession planning systems.

Medical & Vendor Negotiation:

Lead medical provider negotiations, lien reductions, and ensure client medical management is cost-effective and streamlined.

Manage investigation resources, vendor contracts, and vendor KPI evaluation.

Operational Reporting and Decision Support:





Build dashboards in Looker Studio, track progress against KPIs, and support CEO in decision- making.

Present weekly scorecards across departments and identify areas of underperformance.

What Success Looks Like

- 90%+ of department KPIs hit consistently
- Increased case velocity without reducing settlement value
- Medical spend per case reduced by [X]% through better negotiation
- Investigations completed in
- CEO involvement in ops reduced by 75%

Required Skills & Experience

- 7+ years as COO or Director of Operations in a personal injury law firm
- Deep knowledge of intakes, CM, litigation, medical records, investigations
- Experience with KPIs, process mapping, automation tools
- Prior ownership of law firm P&L;, budgeting, and staffing plans
- Skilled in medical negotiations, lien reductions, and cost control
- High emotional intelligence with zero micromanagement needed
- Strong technical understanding of law firm tech stacks (Filevine, Lead Docket, G Suite, Ring Central, etc.)

Preferred Tools & Platforms

- Filevine, Lead Docket, Ring Central, Call Rail
- Google Workspace, Asana, Zapier, Looker Studio
- BambooHR, Test Gorilla, TalentLMS

Soft Skills & Personality Fit

- Strategic operator with a bias for action
- Can teach others, not just do the work
- Calm under pressure, direct communicator
- Holds teams accountable while building morale
- Operates with CEO-mindset and owner mentality

📌 Chief Operating Officer (Tijuana)
🏢 Legal Management Group
📍 Tijuana