We are seeking a dynamic and customer-focused Academic Customer Success Manager to manage and grow relationships with our SMB accounts in the academic sector. This full-time remote role is based in Mexico and supports accounts across the EMEA and US territories. The idóneo candidate will be proactive, data-driven, and skilled at both relationship management and account planning, with the ability to ensure customers derive maximum value from our solutions while identifying opportunities for account expansion and revenue growth. Monitor customer health scores and usage data to anticipate risks and opportunities.
Partner cross-functionally with Product, Sales, and Support teams to advocate for customer needs.
Maintain accurate records, renewal forecasts, and pipeline management in CRM (e.g., HubSpot).
RSSS) is a holding company providing software and AI solutions for enterprise R&D; teams and academic institutions.



Through proprietary data, integrated workflows, and access infrastructure, the company gives modern researchers and their AI systems the infrastructure to find, trust, and act on scientific research faster. 3+ years of experience in Customer Success, Account Management, or Account Executive role within a SaaS or technology-driven environment.
~ Proven track record of managing customer relationships, renewals, and account growth.
~ Ability to analyze customer data and translate insights into actionable strategies.
~ Experience with CRM and customer success platforms (e.g., Gainsight, HubSpot, Salesforce).
~ Outstanding proficiency in English is required.

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Full-time remote work environment based in Mexico.

📌 Customer Success Account Manager (Celaya)
🏢 Research Solutions
📍 Celaya