I'm Gerda, Head of Customer Support at WeTravel. I've been with WeTravel for quite some time and have truly enjoyed growing with the company. I'm based in beautiful Budapest , and I'm excited to find a Knowledge & Help Center Manager to join our amazing integral team If you're a strategic content thinker who sees documentation as a product, loves bringing clarity to complexity, and is passionate about building scalable self-service experiences - we'd love to meet you
As we scale globally and deepen our investment in AI-powered support, this role sits at the intersection of product, education, and automation. You'll work closely with Product, Marketing, Sales, and Support teams, running recurring syncs to ensure everyone stays aligned on launches, updates, and where to find the latest guidance. We value proactive problem-solvers who spot content gaps before they become support tickets, and we celebrate those who bring structure and clarity to fast-moving environments
Owning the structure, strategy, and content quality of our Help Center.
Scripting, recording,



and maintaining product explainer videos embedded into our Help Center.
Partnering with Product and Product Marketing to translate new features into clear, user-friendly documentation within agreed SLAs.
Running recurring syncs with Sales, Product, and Support teams to ensure alignment on what's changed and what's coming.
Working closely with our automation team to keep the Fin AI agent accurate and effective.
Using ticket data and search analytics to close content gaps before they become support volume.
Managing Spanish localization of Help Center content and ensuring consistency across languages.
Producing roughly 3–5 videos per month.
Bring 4-7+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education within a SaaS, fintech, marketplace, or high-growth startup environment.
Are fluent in written and spoken English (native or near-native level).
Are professional

📌 Knowledge Management Manager (Playa del Carmen)
🏢 WeTravel
📍 Playa del Carmen