Description Join a New Project with One of the Largest Insurance Groups in the World Position:
Customer Service Representative On-site | Monday to Friday |
Full-time (Full Availability)
About the Opportunity We're launching a new and exciting project with one of the United States' largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection. What You'll Do Handle customer inquiries about insurance policies and coverage Resolve moderately complex issues with empathy and professionalism Explain policy details and make decisions within defined guidelines Document interactions and escalate unresolved cases when needed Collaborate closely with Claims, Underwriting, and Policy Support teams Identify trends and suggest process improvements Stay up to date on compliance,



legal requirements, and product updates
Requirements What We're Looking For High school diploma completed Advanced English level Experience in Customer Service and/or Call Center Strong communication skills and customer focus Availability to work on-site
Competitive salary and annual performance-based bonus Grocery & Restaurant Vouchers Individual Major Medical Insurance Individual life Insurance Career development and continuous training A collaborative, inclusive culture within a globally respected organization And other benefits
This is more than just a job—it's a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions.

📌 Customer Service Representative (Pachuca de Soto)
🏢 Capgemini
📍 Pachuca de Soto