Technical Customer Success Manager
About Us We are an enterprise-grade logistics platform that solves the operational and data headaches plaguing large organizations. We bridge the gap between mission-critical tech and a human-centric culture. Role Overview We are seeking a highly analytical and proactive Technical Customer Success Manager to own the onboarding, implementation, and ongoing technical health of our enterprise accounts. Employment Type: Contractor
Technical Onboarding & Implementation: Lead the end-to-end implementation process for new enterprise clients, ensuring system configurations align perfectly with their operational workflows.
Solution Architecture & Configuration: Own system configurations, site setups, and live environment data, understanding how a change in one module impacts the entire ecosystem.
Diagnose complex system behaviors, investigate data integrity, and come up with creative configuration workarounds independently before involving engineering.
Conduct regular business reviews (QBRs)



for senior stakeholders, translating complex technical configurations and requirements into high-level business value and data-driven insights.
Experience: 2+ years in Technical Customer Success, SaaS Implementation, or Tier 2 Technical Support with an enterprise client facing aspect.
Proven ability to understand complex, interconnected software architectures. Comfort working with APIs, data integrations, and mapping out relational data workflows (SQL or advanced data logic knowledge is highly preferred).
Experience with HubSpot, Salesforce, or Gainsight. ChatGPT, automation platforms) to optimize your own workflows and analyze data.
Language: Fluent English proficiency (written and spoken).
Work Week: Monday through Friday, five 9-hour shifts a week between 10:00 AM – 8:00 PM.
Modern stack centered on HubSpot and best-in-class analytics.
Culture:

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